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Welcome to Unicharm !

We’d really like to know about your experience with Unicharm, no matter how big or small. After all, it is your feedback which inspires us to make our products better!

You can contact us in writing at either of the following addresses, by phone, or via email!



Unicharm Australasia

Reply Paid 86019

Mentone, Victoria, 3194

Toll Free: 1800 224 332

New Zealand


Unicharm Australasia

Reply Paid 86019

Mentone, Victoria, 3194

Toll Free: 0800 444 320

Please feel free to contact us from the link below.

Customer Service Centre

In our Consumer Service Centre it is always our target to understand the key consumer issue and ensure our actions are taken with speed and accuracy to maintain consumer satisfaction.

We will always follow strict and consistent processes in line with Global Unicharm standards to ensure the consumers voice is being represented to our continuous product and service improvements.

As part of our consumer service continual improvement, on the 29th of January 2016 we declared our commitment to ISO10002:2004 “Quality Management – Customer Satisfaction – Guidelines for complaint handling in organisation”.

Along with our ongoing ISO 9001:2008 certification, since 2002, we ensure that all complaints and feedback are handled in a fair and consistent manner and we value all feedback from our consumers regarding the performance and expectations of our products.

For Healthcare (Adult Incontinence) customers

Mark Pulford

National Sales Manager        

Mark's extensive continence and market knowledge, gained over his 25 years in the industry has assisted in the efficient and rapid growth of the division. Prior to this position Mark was involved in general Healthcare and Pharmacy sales and managerial roles, which provided him with an excellent base in the Healthcare Industry.

Evelyn Makdessi

Regional Manager for NSW & Queensland

Evelyn holds a background as a Registered Nurse and Midwife. Her continence management experience expands over 16 years within the Aged Care sector.

With her strong management and clinical skills, Evelyn has built up the Unicharm Continence Management and product awareness in both NSW & Qld.

Geoff Muscat

Regional Manager for Vic & Tas     

Geoff’s extensive experience across both the FMCG and Healthcare industries (acquired over 20 years) has delivered continued growth and expansion within the Healthcare sector. A major focus has been providing Aged Care facilities with the best possible service & support across Australia. Previous experience in the FMCG sector has also provided the expertise to provide detailed and comprehensive data analysis and strategies.

Paul Pivac

Regional Manager for SA & WA     

Paul's extensive continence and market knowledge, gained over his 23 years in the industry has resulted in the efficient growth of the 2 states which he manages. Paul has been involved in the medical industry his entire working life at both distributor level as well as manufacturing level.

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