Contact Us
Welcome to Unicharm !
We’d really like to know about your experience with Unicharm, no matter how big or small. After all, it is your feedback which inspires us to make our products better!
You can contact us in writing at either of the following addresses, by phone, or via email!
Australia
ATT/ CONSUMER SERVICE CO-ORDINATOR
Unicharm Australasia
Reply Paid 86019
Mentone, Victoria, 3194
Toll Free: 1800 224 332
New Zealand
ATT/ CONSUMER SERVICE CO-ORDINATOR
Unicharm Australasia
Reply Paid 86019
Mentone, Victoria, 3194
Toll Free: 0800 444 320
Please feel free to contact us from the link below.
Customer Service Centre
In our Consumer Service Centre it is always our target to understand the key consumer issue and ensure our actions are taken with speed and accuracy to maintain consumer satisfaction.
We will always follow strict and consistent processes in line with Global Unicharm standards to ensure the consumers voice is being represented to our continuous product and service improvements.
As part of our consumer service continual improvement, on the 29th of January 2016 we declared our commitment to ISO10002:2004 “Quality Management – Customer Satisfaction – Guidelines for complaint handling in organisation”.
Along with our ongoing ISO 9001:2008 certification, since 2002, we ensure that all complaints and feedback are handled in a fair and consistent manner and we value all feedback from our consumers regarding the performance and expectations of our products.